Hospitality Associate

Join our team as a Hospitality Associate, where you will collaborate with Executive Concierges, the Space Management Team, and employees to ensure seamless catering services and meet the requirements of high-profile partner and client meetings.

Shift: 9:00 am - 6:00 pm; Monday - Friday

Pay Rate: $23.00/hr

Key Responsibilities:

• Manage and confirm multiple large meeting rooms daily.
• Conduct client meetings, confirm logistics, and perform space walkthroughs.
• Assist with mailroom tasks, very light print and binding, and reception fill-ins during evenings and breaks
• Roughly 10-30 meetings a day
• Capture and document customer interactions, including IT, Facilities, Meeting Support, and Catering details.
• Issue Special Event Forms (SEFs) outlining meeting and event logistics.
• Participate in weekly events meetings and update staff on upcoming events.
• Generate daily setup worksheet reports, weekly event sheets, and monthly room usage reports.
• Ensure clients have all necessary resources before meetings/events commence.
• Verify room occupancy and reclaim unused meeting space as necessary.
• Coordinate catering and meeting requirements with Executive Assistants and the Centralized Space Management Team.
• Adhere to Forrest Solutions and client policies, including safety regulations.
• Engage in weekly training sessions to enhance skills and knowledge.

Position Requirements:

• 2-3 years of experience in service industries such as Hospitality, Hotel, Restaurant, or Event Planning preferred.
• Prior experience working in a legal setting highly preferred.
• Proficiency in Microsoft Office Suite, Google Docs, and audio/visual equipment.
• Ability to stand for extended periods.
• Comfortable working in a fast-paced environment.
• Exceptional listening skills and a professional demeanor.
• Capable of interacting with clients at all professional levels.
• Maintains a professional appearance and demeanor.

Competencies:

• Client-centric mindset.
• Precision and attention to detail.
• Strong multitasking abilities in a dynamic environment.
• Effective decision-making skills.
• Deadline-oriented with the ability to handle pressure.
• Excellent verbal and written communication skills.
• Proficient in technology utilization.
• Prioritization, adaptability, and flexibility.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.