Hospice Program Representative

Hospice Program Representative-AdventHealth Hospice Care

Location Address:

Top Reasons to work at AdventHealth Hospice Care

• AdventHealth Hospice Care is the only not-for-profit, faith-based, Hospice provider in the Greater Orlando Area
• We are part of the largest healthcare system in the area, AdventHealth
• For almost 30 years, we have provided compassionate care to patients and families during their time of need
• We are a growing organization looking for special talent to come and grow with us
• Besides offering world-class entertainment at the theme parks, the Central Florida area boasts many other entertainment options, such as state parks, nearby beaches, restaurants, performing arts, and professional sports

Work Hours/Shift:8 hour shift. Monday-Friday 9am-6pm with 2 weekend days per month

Location: Travel within Seminole, Orange and Osceola Counties.

You Will Be Responsible For:

• Travels to patient’s current location (hospitals, skilled nursing facilities and assisted living facilities) to facilitate initiation to hospice service
• Identifies objections, concerns or other entry barriers and provides information in response to address those issues.
• Describes and explains services to potential patient/family and elicits responses to questions regarding patient’s fears, physical limitations and attitude toward hospice care in order to put the patient and family at ease about choosing hospice and to gather pertinent information necessary for admission.
• Speaks with patient/family regarding financial obligations and insurance coverage, using knowledge of the Medicare Benefit as well as other Medicare and other insurance reimbursement.
• Obtains necessary patient consent and pertinent admission forms such as the Medicare Election of Benefit.

Qualifications

What You Will Need:

• Associates degree required; Bachelors degree in social work preferred. An equivalent combination of education and experience may be substituted at the discretion of the Administrator.
• Customer service background. Strong sales skills with ability to assist families in choosing the hospice options.
• Satisfactory completion of background screening or other consumer reports, when applicable in compliance with Hospice of the Comforter policy and AHCA regulations.
• Satisfactory compliance of Hospice of the Comforters drug free workplace policy.
• Participate in appropriate continuing education and training as required by supervisor.
• Successful completion of the Hospice of the Comforter Orientation and Training, as appropriate.
• Maintain a current, valid Florida Driver's License in good standing with a safe driving record and a reliable vehicle.
• Maintain valid personal automobile insurance

Job Summary:

The Hospice Program Representative facilitates the registration of patients to the hospice service in the hospital. The Hospice Program Representative is responsible for obtaining signed consents for the Hospice Program through meeting with/providing hospice solutions to prospective patients and families. The Hospice Program Representative will document the encounter and outcomes in the patients chart utilizing the electronic medical record.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Marketing & Communications

Organization: AdventHealth Hospice Care Central FL

Schedule: Full-time

Shift: 1 - Day

Req ID: 24007111

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.