Hospice Intake Coordinator

Aegis Health Care is looking for an Intake Coordinator for our Anchorage location!

Intake Coordinator

Job Summary:

The Intake will assist with routine clerical duties assuring that documents flow in a coordinated and efficient manner. They will answer incoming phone calls, maintain accurate patient records for bill purposes and other related clerical duties as assigned. Health care scheduling for intermittent visit nursing. The Scheduler will coordinate with the clinical director in making sure patients and nurses have appropriate schedules. Intake must be able to communicate effectively with the patient population and clinical staff. Will gain knowledge to help ensure and support CMS compliance in charting. Minor auditing tasks. Office setting opportunity to serve community and care for people.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required, but is not all inclusive.

Licenses/Certifications:

• Valid Driver's License and Auto Insurance
• Must complete required competencies to validate and maintain competency

Reasoning Ability:

• Ability to identify and define problems, collect data as needed, work well with other Ancora branches, referral sources, facilities, direct reports and other staff as needed to obtain essential information and documentation.
• Ability to multitask, highly organized and detail oriented with excellent customer service skills.

Computer Skills:

• Knowledge of Word processing software, Spreadsheet software, Database software and Electronic Medical Records (EMR). Must be proficient in the use of a PC, web-based portals and Microsoft Office Suite (Access, Excel, Outlook, PowerPoint and Word). Knowledge of Kinnser/WellSky is a plus.

Physical Demands:

• Occasionally (up to 33%) - Standing, Bending, Kneeling, Twisting, Lifting up to 50 lbs., Carrying up to 50 lbs., Driving.
• Frequently (34-66%) - Walking
• Continuously (67-100%) - Sitting

Education/Experience:

• High School Diploma or Equivalent
• 1 to 2 years' experience in Healthcare Administration or medical field, insurance verification/authorization, billing or office administration. Home Health & Hospice experience preferred.

Responsibilities:

• Provides assistance to the Administrator, Director of Nursing or Clinical Supervisor, preserving confidential nature of which he/she has knowledge. Performs general functions which may include the following: sorting and distributing mail, distribution of incoming faxed documentation, typing documents and letters, assembling date, copy materials, assisting in the performance of special projects, or faxing information to physicians or outside agencies.
• Maintains the files, supplies, postage and general office condition in an orderly manner.
• Answers telephone and greets visitors in professional manner consistent with Agency philosophy. Assist callers and visitors by identifying their immediate needs and referring them to an appropriate staff member.
• As necessary, sends physicians orders for signature. Keeps current log of what is sent and tracks receipt of signed document.
• Plan, prioritize, organize and complete work to meet established objectives.
• Should be a good steward of all agency financial resources, including but not limited to arrangements for equipment and other necessary items and services needed.
• Performs duties in accordance of and under the direction/supervision as defined by the Agency's organizational chart.
• Assists on a variety of special projects and other duties as needed.
• Follows agency policies and procedures. Maintains confidentiality of patients and agency information.
• Attends in-service and staff meetings as required.
• Adheres to Federal/State guidelines rules regulations, statues and law.
• Follows Agency's Philosophy and Core Values.

Working Environment:

• Works indoors in Agency office and occasional travel for office duties.

Job Relationships:

• Supervised by Administrator, Director of Nursing and Office Manager.

Risk Exposure:

• Low risk