Intake Coordinator

Position: IntakeCoordinator | Classification: Non-Exempt | Status: Full-time |

This non-exempt position is a key role in electronic medical records for creation as well as ensure all patients experience the highest level of care & service. The Intake Coordinator will lead the creation of all new medical records and referral management. This position works closely with our billing/coding team to ensure patients are accurately informed of their medical costs and coverages while providing finance/insurance solutions, as well as working closely with the nursing team to ensure appropriate clinical information is documented within the patient’s medical records. A key role to this position is being a true advocate for the patients by being the link of coordination and communication between patients, family members, medical staff, administrative staff, and insurance companies to ensure patients are receiving the best possible services from Alyeska Vascular Surgery.

Essential Duties, Functions & Responsibilities

• Ensure complete and accurate registration, including patient demographic and current insurance information
• Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to other departments (Nursing, Billing, Sonography)
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Review details and expectations about the referral with patients.
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
• Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.
• Ensure that referrals are addressed in a timely manner.
• Ensure that patient's chart is up to date with information on specialist consults, hospitalizations, ER visits, as well as anything else related to their health.
• Retrieves medical records from referring offices and hospitals.
• Keeps nursing team and billing team informed by communicating availability or unavailability of the records.

ESSENTIAL JOB QUALIFICATIONS:

• Education: High School Diploma or equivalent required. Associates Degree from accredited university preferred.
• Experience: Minimum of two years healthcare secretarial/clerical experience required.
• Licensure/Certification: N/A
• Other Qualifications: Must be detail oriented, able to organize work, set priorities, and remain comfortable with rapid changes in priorities. Must be able to work independently in a fast-paced environment with limited direct supervision. Must be proficient in the use of computers and software programs. Knowledge of medical terminology preferred. Strong time management skills are required.
• Attendance: Regular punctual attendance as scheduled is a requirement of this position.
• English Language: Must be able to read, write, and speak English.

Employee must be able to remain in stationary position for 75% of time, person needs to occasionally move about inside office to access file cabinets, office machinery etc. Constantly operates computer and other office productive machinery such as printer, fax, scanner, etc. Occasional requirement to position self to stoop, kneel, and or crouch when adjusting equipment or stocking supplies. Person must frequently communicate with patients, employees and physicians to further ensure coordination of care. Must be able to lift weight of 15 pounds or less.

Alyeska Vascular Surgery (AVS) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, AVS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person