Homestay Inquiry Specialist

Overview:
We are seeking a highly motivated and skilled Specialist to join our team. As a Specialist, you will be responsible for performing a variety of duties to support our operations. This is an exciting opportunity for someone who is detail-oriented, has excellent communication skills, and thrives in a fast-paced environment.

HOMESTAY INQUIRY SPECIALIST

JOB RESPONSIBILITIES

• Fielding, responding, and following up with potential homestay leads interested in hosting an international student
• Marketing and promoting the APEX Homestay Program by promoting the Apex Referral Programs
• Daily scrubbing and updating leads in Salesforce
• Supporting the overall mission of the APEX Homestay Program
• Provide exceptional customer service and phone etiquette
• Communicate effectively with potential leads to understand their interest in hosting an international student, assist interested leads with Homestay Program inquiries and provide accurate information
• Perform data entry tasks to update Host Family lead records and maintain database accuracy
• Other duties as assigned

QUALIFICATIONS

• Excellent computer, typing, e-mailing and writing skills – intermediate Microsoft Word and Microsoft Excel proficiency required
• Associates Degree Preferred
• Ability to learn, understand and explain the Homestay Program and vetting process to interested individuals
• Experience in outbound calling or sales is preferred
• Strong phone etiquette and customer service skills
• Persistent and motivated attitude to accomplish given tasks with attention to detail
• Self-motivated and independent attitude to accomplish tasks with minimal oversight and supervision
• Excellent organization and multi-tasking skills
• Flexibility and willingness to adapt to change in a young but growing company
• Availability on weekday evenings and Saturdays when needed
• Ability to work well cross-culturally with multinational staff

COMPENSATION: Hourly $16-$18/hr (DOE) + Incentive Plan + 401K (after 1 year of service)

JOB TYPE: Part-time, Non-exempt, Hourly

HOURS: 20-25 hours per week. Typical schedule: M-F, 4PM- 8PM, with additional hours during the week and Saturdays as needed.

WORK LOCATION: Remote

If you are a motivated individual with excellent communication skills and have a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Specialist and take the next step in your career. Apply today!

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Work from home

Experience level:

• 1 year

Shift:

• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Location:

• Connecticut (Required)

Work Location: Remote