Job Description
We are seeking a Home Care Administrator to join our team to establish an office in Allegheny County. This person will serve as the branch manager who will oversee all aspect of the operations from that location. The operator's first responsibility is to maintain an Audit Ready operation while managing the client and employee experience - and pursuing business goals:
- The Branch Manager will ensure that the office is operating efficiently and solve any issues that may arise within the building or with administrative operations to meet the needs of our consumers and employees
- Maintain compliance with all state and regulatory bodies.
- Oversee the internal and external audit process to ensure compliance at all time
- Oversee the hiring, marketing, scheduling, compliance, incident reports and all other operational aspect of the operation of that office
- Maintain compliance with all of our firm's policies and Standard Operating Procedures (SOPs).
- Maintain office employee, Direct Care Worker personnel and clients files.
- Analyze and identify trends via Key Performance Indicators (KPIs) to meet the weekly, quarterly and annual goals of the agency.
- Review the Enterprise Incident Management reports and incidents in a timely manner
- Review any payroll escalations and ensure that billable hours are verified.
- Review weekly Patient/Caregiver Lead reports and support marketing events.
- Review and track new clients enrollment and transfers
- Review the progress with Direct Care Worker onboarding with the Human Resources Department
- Ensure compliance with Direct Care Worker annual education and Tuberculosis (TB) screenings.
- Maintain and update consumer record as mandated by state regulations.
- Report any major and adverse events within appropriate timeframes as mandated by state and regulatory bodies.
- Prepare and maintain a comprehensive emergency management plan that is consistent with the national standards and consistent with the local and state plans. 0
- Ensuring that the assessments teams plan of care for patients are accurate and up to date.
- Collaborating with Human Resources for hiring internal positions for the agency.
- Routinely meeting with office employees to promote a culture of talent development, retention and accountability.
- Perform various duties as assigned by management to ensure success