Address
Form of work- Greet customers upon entry to the Home Care Equipment store and determine their Home Care Equipment needs. Processes over-the-counter cash transactions and performs end-of-the-day cash account balancing.
- Answers, screens and directs telephone calls in a polite and professional manner.
- Receives orders from customer, physician, and referral sources and maintains log of referrals.
- Obtains insurance/billing information and inputs data into system; verifies insurance eligibility of patients and prior authorizations for equipment in a timely manner.
- Obtains medical certification from providers.
- Establishes customer records and ensures all information is current and complete. Ensures all qualifying documentation is received prior to delivery of equipment to customer.
- Communicates new referrals/reoccurring deliveries and schedules customer set up.
- Provide product information and/or demonstration of DME products to customers.
- Complete sale transaction ticket including but not limited to price, payment status and/or payment method.
- Retrieve Home Care Equipment items from stock, complete paperwork and assemble items for shipment to CHCS locations and patient homes.
- Works suspended revenue on a daily basis.
- Receive Home Care Equipment inventory and assist with stocking the Home Care Equipment store.
- Perform monthly billing using electronic billing system.
- When a billing discrepancy occurs, research the cause of the discrepancy and take action to correct this situation. Inform customer of outcome of research and corrective action.
- Contact past due account customers, determine cause for delinquency and establish payment plan.
- Assist with delivery of Oxygen to patient homes and weekly check of equipment as needed.
- Assist in maintaining Home Care Equipment.
Rehab and Fitness Center Coordinator
- Answer phones and greet clients/patients.
- Sell Fitness Center memberships, train new clients, fitness-based sales representative.
- Assist with entering charge for fitness and deposit sheets.
- Assist in adding patients to Cerner.
- Review St. Marys rehab evaluations to monitor for signatures, send back to therapist if needed.
- Add modifiers to all claims in billing system.
- Review and report fitness center statistics.
- Assist with fitness center cleaning as time allows.
- Assist with faxes.
- On-going compliance with CHCS educational requirements.
- Supports and abides by the mission, values, and policies of CHCS in all activities
- All other duties as required.
