Home Care - Administrative Scheduling Coordinator

Senior Helpers of the East Bay is seeking an enthusiastic, reliable, organized team player for the position of Administrative Scheduling Coordinator.

Our Mission is to provide affordable, dependable care to our clients. We allow seniors to live in their homes for as long as they want to or as long as they can. Seniors live out their lives in the comfort of their own homes—that’s where they want to be. We improve the quality of their lives by providing professional care and companionship. We provide peace of mind to families who worry about their loved ones.

Administrative Scheduling Responsibilities:

• Match Clients’ profile, care plan, and requested schedule with Caregivers’ profile, skills, and expertise.
• Maintain the highest levels of client satisfaction and caregiver relations.
• Track and manage caregivers’ availability and overtime status.
• Update Clients' schedule in Administration System.
• Update software system with notes about the clients and caregivers.
• Research and brainstorm solutions to service problems, complaints, and scheduling gaps.
• Follow-up on client and caregiver issues to make sure they are resolved.
• Share on-call duties to resolve evening and weekend issues.
• Monitor and correct Caregiver's clock-ins and clock-outs.
• Manage Caregiver absences to ensure that all appointments are staffed as required.
• Create and maintain Caregiver and Client profiles.
• Complete all required training in a timely manner and develop proficiency in our Administrative System.
• Communicate effectively with clients and their families, caregivers, office staff, managers, and the public.
• Accurately select billing and pay rates. Then assist in the validation of hours and rates during the bi-weekly billing and payroll cycles.
• Complete data entry, scanning, and filing tasks.
• Update documents, records, and track Caregiver certifications.
• Assist in office administration tasks and special projects as needed.

Qualifications

• Ability to speak and write English proficiently and professionally.
• Warm telephone manner.
• Excellent customer service skills.
• Must be both an individual contributor and a team player.
• Positive attitude with compassion and patience.
• Enjoy working with people from around the world with diverse cultural and language backgrounds.
• Enjoy the challenges of problem-solving scheduling puzzles.
• Outstanding organizing and time management skills.
• Proficiency in Microsoft Office.
• Must pass a DOJ and FBI criminal background check and get a Home Care Aide License with the State of California.
• High school diploma, college is a plus.
• Experience with Home Care scheduling is a plus.
• Background or interest in the health care industry is a plus.