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Form of workThe Holiday Inn Nags Head is searching for a highly talented Assistant General Managerto join our Oceanfront hotel. Compensation: $52,000 annually plus annual incentive bonus and competitive benefit plan!
If you are seeking to join a company that TRULY CARES about YOU - Join our team today !
We are excited to invite talented candidates to apply immediately for this outstanding opportunity to work in a fun, fast paced environment. Bring your unmatched guest service expertise, hands on leadership skills and a desire to grow your career in hospitality to apply for the Assistant General Manager position on the Outer Banks of North Carolina. .Our team wouldn't be complete without you !
How You'll Be Rewarded:
- A chance to learn something new every day in a fun, friendly work environment!
- Health Benefits; Medical, Dental and Vision
- Paid Time Off
- Employee Assistance Program
- Company Paid Short Term Disability, Life Insurance and Accidental Death
- Affordable and Optional Long-Term Disability and Supplemental Life Insurance
- Company Matched 401K
- Health Care Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- Legal Resources
- Associate Travel Discounts per Brand Guidelines
- Associate Referral Bonus Program
What You Will Bring To This Role:
This position will report directly to the General Manager of the hotel. The responsibilities include managing the daily hotel operations to achieve planned goals for the operational integrity as measured by revenue, house profit, and RevPar index while maintaining company standards for guest satisfaction, quality assurance, and asset protection. This position will have oversight of the housekeeping and front office departments of the hotel.
Some of Your Responsibilities Would Be:
- Interviews, hires, trains, and provides leadership to all associates. Conducts performance appraisals and provides feedback to the Associates. Ensures all hotel staff, including new hires, know all components/features of our brand service standards and are trained to meet service standards; develops added value customer service programs. Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Analyzes financial and operation information on an ongoing basis to adjust business plans, labor requirements and operating costs. Meets or exceeds budgeted profit and margin for hotel. Ensures hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables, and that these procedures are regularly followed. Produces accurate and timely financial reports.
- Maintains guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest service by responding to guest needs.
- Assist team leaders in meeting and exceeding brand service and quality goals.
- Ensures hotel standards contribute to the delivery of consistent guest service. Ensures compliance with all brand standards.
- Performs other duties as assigned to meet business objectives.
- Minimum Qualifications:
- Candidates must have excellent written and verbal communication skills.
- Previous hotel management experience required in Housekeeping and/or Front Office.
- Ability to read and interpret budgets and financial statements.
- Must be knowledgeable in Word, Outlook, and Excel. Previous experience with hotel PMS and Time & Attendance systems.
- Preference given to candidates with branded hotel experience (i.e. IHG, Marriott, Hilton)
- Candidates must be willing to work a varied schedule that includes days, nights, weekends, and holidays.
- Physical requirements of the position include standing and/or walking for extended periods of time; bending, stooping, and reaching; pushing and pulling up to 100 lbs; and lifting up to 75 lbs.
Required Characteristics:
- Highly developed computer skills.
- Well organized and detail oriented.
- Ability to work independently and with diverse groups of individuals.
- Display initiative, perseverance, and analytical skills.
- Highly developed communication skills.
- Professional and ethical in all situations.
- Excellent customer service skills.
- Quick learner with strong work ethic.
- Team player and ability to get along with others.
- Exemplary written and verbal communication skills.
EOE M/F/Vet/Disabled
