Address
Form of work
SalaryHoliday Inn & Suites Decatur/Suites Front Desk Agent
- Greet and welcome guests in a friendly and professional manner
- Possess a dynamic, smiling personality
- Check-in and check-out guests, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and respond to guest inquiries promptly and courteously
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a timely and efficient manner
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized Front Desk area
Experience
- Previous experience working in a hotel or hospitality industry preferred
- Familiarity with hotel management systems and phone systems
- Strong customer service skills with the ability to handle difficult situations diplomatically
As a Holiday Inn & Suites Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
If you are passionate about delivering outstanding customer service and have a strong desire to work in the hospitality industry, we would love to hear from you. Join our team and be part of creating memorable experiences for our guests.
Please note that this position may require working morning, afternoon, evening, weekend, and holiday shifts.
To apply for this position, please submit your resume highlighting your relevant experience in the hotel or hospitality industry. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
- In-person
Experience:
- hotel Front Desk: 1 year (Required)
Work Location: In person
