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SalaryJob Announcement
Title: HIV Services Manager
Department: HIV Programs
Reports To: Director of HIV Programs
Direct Reports: 3 Care Navigators
Status: Exempt
Shanti is a San Francisco based non-profit that builds human connections to reduce isolation, enhance
health and well-being, and improve quality of life.
OUR HISTORY: Dr. Charles Garfield founded the Shanti Project (Shanti) in 1974 as a young psychologist
working on UCSF’s oncology unit. It was there that he became aware of the profound isolation and loneliness
experienced by so many of his patients as they faced a short life span. He resolved that no one should have to
experience a life-threatening illness alone. And so, he began to train volunteers to provide sophisticated
emotional and practical support while listening deeply, with compassion, to the stories and needs of people
facing serious illness and death. This was the beginning of San Francisco Bay Area’s Shanti Project, one of the
first organizations in the world to train lay volunteers to treat what mainstream medicine does not and cannot
treat - isolation and loneliness.
POSITION SUMMARY: The HIV Services Manager will utilize a harm-reduction and trauma informed
perspective to provide program coordination and management within Shanti’s HIV Programs department. The
Manager will assist with contract/budget adherence, including monitoring of deliverables, provide ongoing
supervision and support to direct service staff, and collaborate with other managers in the department to
continue to develop and implement innovative programming that meets the dynamic needs of people living
with HIV and AIDS in San Francisco.
PRIMARY DUTIES:
• Provide support and establish strong rapport with care navigators through regular supervision meetings.
- Create agenda and facilitate weekly team meetings.
- Identify opportunities for targeted skill development for staff.
- Maintain meticulous records of program’s voucher inventory and disbursement.
- Manage and maintain accurate program data in both internal and external databases (Salesforce Exponent
Case Management, ARIES/HIV Care Connect) to support program analysis/reference, evaluation,
development, and reporting.
- Build and maintain relationships with community partners.
- Lead onboarding and training of new staff in program service modalities and expectations.
- Assist in coordination of hiring processes.
- Conduct in-services to other community agencies, as requested.
SECONDARY DUTIES:
• Provide psychosocial support, including practical assistance and emotional support, to clients of Shanti’s
- Participate in the development and delivery of educational and social programs for clients.
- Maintain record of staff trainings; research training opportunities and engage staff to enroll in trainings.
- Provide consistent engagement in monthly meetings of Shanti direct service program managers.
- Plan staff retreats and social events.
- Facilitate Shanti volunteer trainings.
- Other duties as assigned.
QUALIFICATION/REQUIREMENT: We seek highly qualified candidates with as many of the following areas of
knowledge, ability, skills, and experience as possible:
• BA/BS in health services or a related field and/or minimum 3 years’ experience providing services
(including individual and group support) to the targeted communities. At least one year of supervisorial
experience preferred.
- High-level of proficiency navigating systems of HIV services in San Francisco.
- Experience providing direct services to people living with HIV/AIDS and/or Hepatitis C,
- Detail-oriented, with excellent communication (written and verbal), organizational, and interpersonal
- Values team cohesion and has the ability to support a team in dynamic, changing environments.
- Works collaboratively and transparently with clients, colleagues, community partners,
- Demonstrated ability to provide trauma-informed care and practice harm reduction.
- Commitment to developing and maintaining an anti-racist workplace.
- Must be vaccinated for COVID-19 or willing to test weekly.
COMPENSATION/BENEFITS: Shanti offers a competitive non-profit salary ranging from $69,000-$72,500
(depending on experience). Shanti also offers a comprehensive benefit package, including multiple fully
covered medical options as well as dental and vision. Other benefits include life insurance, long term and
short-term disability, chiropractic/acupuncture, Employee Assistance Program and an optional Teledoc plan. A
403B saving plan is also available to all employees.
Shanti allows for flexible schedules as well as promotes a culture of self-care for all our employees. In the first
year of employment, employees earn 90 hours of sick time and 112.5 hours vacation annually. Employees
begin accruing sick time and vacation time starting their first day of employment with no waiting period (i.e.
you can use as you accrue). Employees also receive 2 personal days annually as well as 16 paid holidays.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required navigate and travel around the city
of San Francisco using public transportation and be comfortable walking or standing for extended periods.
Additionally, the position requires candidates to be able to work at least four full days in the office.
EQUAL OPPORTUNITY: Shanti is an equal opportunity employer that supports and lives diversity in our staffing
and values. Shanti complies with applicable federal, state, and local laws governing nondiscrimination in
employment. We actively encourage and seek qualified candidates of all backgrounds. We also will consider
for employment qualified applicants with arrest and conviction records.
APPLICATION PROCESS: To apply, please send a resume and a cover letter to Eric Sutter at: esutter@shanti.org
Please no phone calls.
