Address
Form of workJob Description
Hiring Customer Retention Representatives - Remote
Direct Hire Opportunity!!! Full Benefits-if employed with the company for a minimum of 5 years, you will receive full pension benefits for life***
Pay: $15.89/hr $1 differential for bilingual in Spanish
Overview: The Remote Customer Retention Specialists’ main purpose is to retain Life Insurance Customers. You will speak with existing policyholders and try to resell the benefits of why it is important to have life insurance.
Primary Responsibilities:
- Call Center Environment Position - Need to be comfortable handling high volume calls on a daily basis - Dependent on the volume but on average around 90+ calls per day -
- Mixture of both inbound and outbound calls
- Heavy phone contact with existing policy holders who are wanting to cancel their policy
- Trying to explain and resell the benefits of why it is important to have life insurance
- Services cancellation requests
- Ensure customer needs are met on every interaction
- Maintain department standards for number of calls, average handle and time management
Requirements:
- Assessments need to be completed
- High school diploma or equivalent
- Remote job
- Retention/sales experience
- Call center experience is a plus!
- Part-Time & Full-Time
- Great customer service skills
Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.
