Customer Retention Specialist

Retention Specialist Responsibilities

Job Description

Our team of Customer Retention Specialists plays a vital role in Romex Pest Control's operations. We're seeking individuals with essential communication and problem-solving abilities. If you excel in collaborating with others to find solutions, this opportunity is perfect for you!

Why join the team?

Our mission is to cultivate confident leaders and empower individuals to deliver exceptional service. We prioritize relationships and hold our people and family in high esteem.

The Position

Romex Pest Control is in search of a candidate eager to advance within our company as a Customer Retention Specialist. We are looking for someone with a self-driven, ambitious, and dynamic demeanor, ready to exert effort in nurturing customer relationships and upholding trust in Romex Pest Control. Candidates must excel in relationship building, fostering trust and confidence, social awareness, and ethical persuasion.

A day in the Life of a Customer Retention Specialist

• Answer inbound phone calls and make outbound phone calls to customers who have requested to end their service agreements, fulfill their needs, and retain them as valued customers.
• Create and maintain positive and trusting relationships with customers.
• Maintain a high level of professionalism in interactions with customers; both internal and external.
• Accurately update customer account information in CRM software during and after each interaction.

Why Should You Apply?

• Work From Home
• Positive and Empowering Workplace Culture
• Flexible Work Schedule
• Hands on training
• Paid Time Off (PTO) and Holidays
• Comprehensive benefits package including Health, Vision and Dental Insurance
• An employer and coworkers that care about you
• Rapidly growing company with tons of growth potential
• Competitive Pay per hour plus a monthly bonus

Supplemental pay types: Commission Pay

Schedule: Monday to Friday

Work Location: Remote

Qualifications

• Must possess a high school diploma, or equivalent
• Customer service experience preferred (call center, hospitality, service industry, pest control industry, etc.)
• Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets)
• Must be able to work on a computer and quickly learn how to use new systems
• Become an expert at PestRoutes - our CRM
• Excellent communication and interpersonal skills
• Driven and ambitious individual with a strong desire to succeed.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Work Location: Hybrid remote in Pleasant Grove, UT 84062