High School Intern - Csr

High School Internship 18.50/HR
Next Start Date: June 4th, 2024
Training Schedule: Tues - Sat
10:00AM - 7:00PM
For Students going into their Senior Year of High School - This is an in office position in Orlando, FL
***THIS INTERNSHIP IS SPECIFICALLY FOR HIGH SCHOOL JUNIORS ENTERING THEIR SENIOR YEAR***
At A Glance
Spectrum is seeking a motivated customer service intern whose strengths include:
Collaboration
Learning
Passion for technology
Creativity
This is a learning-intensive program designed to give you essential business insights and hands-on experience in the technology field. Training is a full time 9-week commitment from June 4, 2024, through August 2, 2024, with the possibility of extending on a part-time basis through your final year of High School. Part-time scheduling during your senior year includes 1 full day each weekend and 2-3 evenings per week, totaling a minimum of 20 hours.
The Spectrum Internship Experience
You are a motivated rising High School Junior enrolled in a relevant OCPS or SCPS High School in the Orlando, FL area. You have clear aspirations and are seeking an internship program that will help you meet them.
What you can expect in this role:
As a Spectrum Intern, you will learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participated in professional skills development activities.
MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Effectively present and discuss Charter products and services.
• Convey an image of quality, integrity, and superior understanding regarding services.
• Manage customer interactions professionally and efficiently.
• Effectively address customer questions, complaints, and concerns.
• Remain current and knowledgeable on every aspect of supported product.
• Facilitate customer issue escalations to local management/support as required
• Comply with company and call center policies and procedures.
• Accurately document customer account records based on actions taken.
• Fulfill work schedules as required.
• Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.
• Keep supervisor informed of any work-related concerns.
• Participate in professional skills development activities.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Skills/Abilities and Knowledge
• Ability to read, write, speak, and understand English
• Ability to handle multiple tasks
• Organization and time management skills
• Excellent interpersonal skills
• Familiarity with PCs, Microsoft Office Suite, and general intranet navigation
• Ability to work well in teams

REQUIRED EDUCATION

• 2+ years of High School experience
• Enrolled in a relevant OCPS/SCPS High School in the Greater Orlando, FL area

RELATED EXPERIENCE

• Satisfactory High School performance relative to attendance and grades

PREFERRED QUALIFICATIONS

• Related Work Experience
• Computer, technical or management course completions

WORKING CONDITIONS

• Normal office conditions

GGN105 2024-30088 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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