Helpdesk Technician

Salary: $24.72 - $32.98 Hourly
Location : Grand Rapids, MN
Job Type: Regular, Full-time
Job Number: 2024-00036
Department: MIS
Opening Date: 03/19/2024
Closing Date: 4/2/2024 4:00 PM Central
POSITION SUMMARY
Department: Management Information Systems
Classification: Grade 9 (Local 1626)
FLSA Status: Non-Exempt
Position Description: Provides technical and analytical support for all county employees with their use of any supported information technology to complete their assigned projects and/or duties. Troubleshoots hardware and software problems; responds to calls and provides solutions, information and/or technical assistance; prepares, monitors, operates and supports all County computer systems and software; installs, moves, maintains system hardware; technology inventory management; and assigns Work Orders to next tier support when needed.
To view the Job Description, click here
Current Vacancy: 1 Regular, F/T position.
Open Job Opportunity: Open to the public
WORK HOURS, WORK LOCATION
Work Hours: The normal hours of work shall be 40 hours per week, Monday - Friday, overtime as necessary and approved.
Scheduled hours would be either 7:30 am to 4:00 pm, 8:00 am to 4:30 pm, or 8:30 am to 5:00 pm. To allow for flexibility within the department, these schedules can be adjusted upon mutual agreement between the employee and the IT Director.
Work Location: Itasca County MIS Department, Second Floor, Itasca County Courthouse, 123 NE 4th St, and/or Itasca County Resource Center, 1209 SE Second Avenue, Grand Rapids, MN
JOIN THE TEAM
Path to a New Career Starts Here
Working for your local government is inherently meaningful because our work is related to building and improving communities. From paving new roads, to assisting an individual in crisis, to working to maintain accurate records; our county employees make a positive difference.
Taking care of our community means taking care of our employees. Itasca County cares by providing programs to help our employees stay healthy, feel secure, and maintain a healthy work-life balance.

• Stay healthy.

Emphasizing both physical and mental wellbeing is key to effective and happy employees. Regular employees are offered health insurance on day one. In addition to many wellness initiatives offered by our health care plan partners, Itasca County offers other activities and information to be your best, including wellness news, engaging challenges, flu vaccination clinics, and a fitness center.

• Feel secure.

The County offers fair and transparent pay and comprehensive benefit package, including health, dental and basic & supplemental term life insurance. Government jobs are traditionally very stable. Most people who work in the public sector enjoy long careers. The County offers a number of deferred compensation plans. The plans provide a great way to save for retirement and supplement the pension through MN PERA.

• Healthy work-life balance

Leadership at the County understands that you have a personal life outside of work. Generous time off accruals (vacation, compensatory time, sick time, holidays) will help you balance the many demands in your life. An EAP is always at the ready whenever you need help.
Itasca County offers a robust and comprehensive range of benefit programs for employees and their eligible dependents. These include health, dental, and life insurance, MN PERA pension, eligibility for student-loan forgiveness, as well as a variety of voluntary benefits.
To view a general summary of the benefits offered to regular full-time employees,
01
As a minimum qualification, are you a high school graduate OR equivalent?

• Yes
• No

02
If you answered Yes to the question above, list the name of your high school OR equivalency.. If No, state N/A.
03
As a minimum qualification, which of the following describes your education and/or experience?(Work experience is the equivalent of full time, paid experience.)

• Associate degree or higher in Computer Information Systems, IT Network Administration, Computer Science related field (must attach transcript) AND 3 years' work experience within the past 5 years in the IT support field.
• 6 years' work experience (3 years work experience within the past 5 years) in IT help Desk or IT Desktop Support functions in include managing user and troubleshooting hardware and software issues.
• None of the above

04
In response to the question above, list the educational institution(s) and/or employer(s) where you gained this education and work experience. If none, state N/A.
05
As a minimum qualification, do you have a valid driver's license and reliable means of transportation?

• Yes
• No

06
As a preference qualification, do you have an A+- CompTIA's A+ Certification (must attach Certification)?

• Yes
• No

07
As a preference qualification, do you have a Net+ - CompTIA's Network Certification (must attach Certification)

• Yes
• No

08
As a preference qualification, do you have Security+ - CompTIA's Security Certification? (must attach Certification)

• Yes
• No

09
As a preference qualification, how many months of IT work experience for a public sector employer (i.e. City/county/state/school) do you have? (Work experience is the equivalent of full time, paid experience.)

• None
• Less than 12 months
• 12 months - less than 24 months
• 24 months - less than 36 months
• 36 months - less than 48 months
• 48+ months

10
In response to the question above, list which employer(s) where you gained this work experience. If none, state N/A.
11
As a preference qualification, do you have work experience imaging systems using Microsoft SCCM? (Work experience is the equivalent of full time, paid experience.)

• Yes
• No

12
In response to the question above, list which employer(s) where you gained this work experience. If none, state N/A.
13
As a preference qualification, do you have work experience troubleshooting any of the following?(work experience is the equivalent of full time, paid experience.)(may choose more than 1 answer)

• PCs
• cell phones
• printers
• None of the above

14
In response to the question above, list which employer(s) where you gained this work experience. If none, state N/A.
15
As a preference qualification, do you have work experience working with Public Safety communications possibly including mobile computers, mobile docking stations, and radios? (Work experience is the equivalent of full time, paid experience.)

• Yes
• No

16
In response to the question above, list which employer(s) where you gained this work experience. If none, state N/A.
17
My responses to the above Supplemental Questions are clearly documented in my application submitted for this job posting. (If I failed to document or misrepresented relevant education or paid work experience, this may result in the removal of my application from further consideration.)

• Yes
• No

Required Question