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Form of workJob Description
By bringing together people that use their passion for purposeful innovation, at Lockheed Martin we keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel development and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. At Lockheed Martin, we place an emphasis on empowering our employees by fostering innovation, integrity, and exemplifying the epitome of corporate responsibility. Your Mission is Ours.
Lockheed Martin Space is seeking a full-time Helpdesk engineer responsible for providing basic user support while assigned to the customer facility. Said support may include creating, maintaining, and deleting user accounts, password resets, account unlocks, and general account questions/problems. Candidate will monitor system performance and must be able to run daily operational jobs and other associated tasks. If a system problem develops, candidate will be required to open a trouble ticket to document the issue, and then notify external service providers of the problem. Candidate will monitor/update status of trouble ticket(s) as conditions change. Candidate will report directly to the SSC Agile Team Lead for the program and will provide regular communication on the status of open trouble tickets, reports, metrics, and participate in quality audits associated with tracking system performance. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Required: Must be a US Citizen; this position will require a government security clearance. This position is located at a facility that requires special access.
Basic Qualifications
2+ Years of recent Helpdesk experience
2+Years working within a Windows and or Linux environment, network troubleshooting, and or Microsoft Suite experience.
1+ years of Network Operations Center (NOC) experience
Must have a TS/SCI prior to start with the ability to obtain and maintain TS/SCI w/poly
Desired skills
Prior Trouble Ticket software experience such as Version One or Jira.
Windows and Linux Environment
AWS Cloud computing and or storage support
Ability to work closely with end users
Ability to Capture helpdesk trouble ticket details accurately
Excellent written and verbal communications skills
EEO
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
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Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.
As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Other Important Information
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Work Schedule Information
Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Colorado Pay Statement
Pay Rate:
The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, or Washington is $55,100 - $105,800. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full time employees: accrue 10 hours per month of Paid Time Off (PTO); receive 40 hours of Granted PTO annually for incidental absences; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of PTO per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO is prorated based on hours worked and start date during the calendar year.
This position is incentive plan eligible.
Premium Pay Statement
Pay Rate:
The annual base salary range for this position in most major metropolitan areas in California and New York is $63,500 - $119,500. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is incentive plan eligible.
By bringing together people that use their passion for purposeful innovation, at Lockheed Martin we keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel development and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. At Lockheed Martin, we place an emphasis on empowering our employees by fostering innovation, integrity, and exemplifying the epitome of corporate responsibility. Your Mission is Ours.
Lockheed Martin Space is seeking a full-time Helpdesk engineer responsible for providing basic user support while assigned to the customer facility. Said support may include creating, maintaining, and deleting user accounts, password resets, account unlocks, and general account questions/problems. Candidate will monitor system performance and must be able to run daily operational jobs and other associated tasks. If a system problem develops, candidate will be required to open a trouble ticket to document the issue, and then notify external service providers of the problem. Candidate will monitor/update status of trouble ticket(s) as conditions change. Candidate will report directly to the SSC Agile Team Lead for the program and will provide regular communication on the status of open trouble tickets, reports, metrics, and participate in quality audits associated with tracking system performance. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Required: Must be a US Citizen; this position will require a government security clearance. This position is located at a facility that requires special access.
Basic Qualifications
2+ Years of recent Helpdesk experience
2+Years working within a Windows and or Linux environment, network troubleshooting, and or Microsoft Suite experience.
1+ years of Network Operations Center (NOC) experience
Must have a TS/SCI prior to start with the ability to obtain and maintain TS/SCI w/poly
Desired skills
Prior Trouble Ticket software experience such as Version One or Jira.
Windows and Linux Environment
AWS Cloud computing and or storage support
Ability to work closely with end users
Ability to Capture helpdesk trouble ticket details accurately
Excellent written and verbal communications skills
EEO
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
*
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.
As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Other Important Information
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Work Schedule Information
Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Colorado Pay Statement
Pay Rate:
The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, or Washington is $55,100 - $105,800. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full time employees: accrue 10 hours per month of Paid Time Off (PTO); receive 40 hours of Granted PTO annually for incidental absences; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of PTO per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO is prorated based on hours worked and start date during the calendar year.
This position is incentive plan eligible.
Premium Pay Statement
Pay Rate:
The annual base salary range for this position in most major metropolitan areas in California and New York is $63,500 - $119,500. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is incentive plan eligible.
