Helpdesk Engineer

Job Title: Helpdesk Engineer

Overview

The work environment:

• Location: Schofield Barracks HI
• Type of environment: Office
• Noise level: Low
• Work schedule: CONUS Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 20%

RESPONSIBILITIES

        Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

        Provides polite and friendly customer service

        Support all Cross-Domain solution requirements

        Stay up-to-date and be familiar with CSfC capability packages

        Stay up-to-date on CSfC-approved products and versions.

        Utilize network monitoring and testing tools to verify the health and availability of the network and associated service applications

        Utilize troubleshooting methods and tools (i.e. ping, trace route) to diagnose or resolve incidents. Efficiently escalate incidents to the appropriate group when required

        Augment cybersecurity monitoring staff as needed

        Support the building of end point devices, including smart phones and laptops

        Documents incident status and solutions in incident database tools.

        Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

        Support briefings and advocacy in helping the client adopt the CSfC service offering

        Willingness to occasionally work evenings and weekends required for outages or maintenance efforts

        Perform special projects and other duties as assigned.

REQUIRED QUALIFICATIONS

• 3 or more years of experience in service desk support
• IAT Level II (e.g., Security+ etc) or higher 
• Computing Environment Certification (e.g., MCSA, Linux, CCNA etc)
• BA/BS = 5 years; AA=7 years
• Secret Clearance level 

Security Clearance Required: Secret

Intrepid Global Solutions, LLC.

www.intrepidgs.com

Intrepid Global Solutions, LLC. (IGS), is a leading international services company that provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and integrates its capabilities - IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.

Intrepid Global Solutions, LLC. ("IGS" and/or "Company") and its affiliates, including but not limited to IAP World Services, Inc., and subsidiaries is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.