Helpdesk Engineer

Job Title: Helpdesk Engineer

Overview

 

The work environment:

• Location: Schofield Barracks HI
• Type of environment: Office
• Noise level: Low
• Work schedule: CONUS Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 20%

 

RESPONSIBILITIES

·        Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

·        Provides polite and friendly customer service

·        Support all Cross-Domain solution requirements

·        Stay up-to-date and be familiar with CSfC capability packages

·        Stay up-to-date on CSfC-approved products and versions.

·        Utilize network monitoring and testing tools to verify the health and availability of the network and associated service applications

·        Utilize troubleshooting methods and tools (i.e. ping, trace route) to diagnose or resolve incidents. Efficiently escalate incidents to the appropriate group when required

·        Augment cybersecurity monitoring staff as needed

·        Support the building of end point devices, including smart phones and laptops

·        Documents incident status and solutions in incident database tools.

·        Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

·        Support briefings and advocacy in helping the client adopt the CSfC service offering

·        Willingness to occasionally work evenings and weekends required for outages or maintenance efforts

·        Perform special projects and other duties as assigned.

 

REQUIRED QUALIFICATIONS

• 3 or more years of experience in service desk support
• IAT Level II (e.g., Security+ etc) or higher 
• Computing Environment Certification (e.g., MCSA, Linux, CCNA etc)
• BA/BS = 5 years; AA=7 years
• Secret Clearance level 

 

Security Clearance Required: Secret

Intrepid Global Solutions, LLC.

www.intrepidgs.com

 

Intrepid Global Solutions, LLC. (IGS), is a leading international services company that provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and integrates its capabilities – IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.

 

Intrepid Global Solutions, LLC. (“IGS” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., and subsidiaries is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

Required Skills
Required Experience