HelpDesk /Desktop Technicians

Company Description

Hiring for a client 

Job Description

filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.

 

A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

$18-20/hr 

Qualifications

Required/Desired Skills

OTRS Ticket System (or equivalent)

TDX IT Service Management (ITSM) Service Desk tool

Hands-on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, and ticket routing)

Additional Information

All your information will be kept confidential according to EEO guidelines.