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Form of workIt’s your choice, choose Advanced Billing Consultants. Advanced Billing Consultants specializes in medical billing services, accounts receivable, and information management for medical practices. Join our growing team. We promote a fun and friendly work environment. We encourage work/life balance and we offer competitive wages and benefits.
The Help Desk Triage Analyst is primarily responsible for triaging incoming support tickets related to software, IT and billing issues, as well as providing basic level 1 troubleshooting, phone support, and other assistance to users. The role requires excellent communication, problem-solving, and technical skills, as well as the ability to work collaboratively with other teams.
Position Responsibilities:
- Receive, triage, and prioritize incoming support tickets related to IT, software, and billing issues
- Work with end-users to troubleshoot and diagnose basic software issues
- Provide timely resolution to issues or escalate tickets to appropriate teams
- Assist with answering phones and providing basic support and assistance to users
- Unlock user accounts, merge patients, reset user passwords, and perform other basic administrative tasks
- Document ticket details, troubleshooting steps, and resolutions in ticketing system
- Collaborate with other teams to report and investigate complex issues
- Proactively identify and communicate issues to management and relevant teams
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and documentation
- Maintain a basic understanding of eCW and medical billing requirements
- Other duties may be assigned
Skills and Abilities:
- Expectational customer service and the ability to communicate well
- Ability to work independently without close supervision
- Ability to exercise judgement and make decisions
- Attention to detail
- Excellent phone and computer skills
- Ability to maintain sensitive information in confidence
Position Requirements:
- High School or Equivalent
- 1-3 years’ experience in custom service preferred
We Offer:
- Medical Insurance, Dental, & Vision
- Health Savings Account
- Flex Spending for child care
- Paid life insurance of $50,000
- Paid Long Term Disability Insurance
- Voluntary Life Insurance
- Voluntary Short Term Disability
- Many Other Policies: Accident, Critical Illness, Identity Theft, Legal Plan
- 401K – very generous plan… the company contributes even if you do not
- PTO (Paid Time Off) – generous plan
