Supervisory Teller

Flatbush, Brooklyn, New York
Pay Range:$21.00/hr - $27.75/hr
The Supervisory Teller, under limited supervision, is responsible for performing the duties of a Teller, as well as overseeing the work of the Teller-Line, ensuring the operational effectiveness of the unit and the deliverance of exceptional customer service at each point of contact. The incumbent delegates and monitors work assignments, trains new hires, provides guidance and coaching to staff and assists in the daily workflow. The Supervisory Teller resolves customer service issues, offers advice to clients regarding Apple Bank products and services, and refers them to the appropriate branch colleague to provide suitable financial solutions.

• Supervise the day-to-day operations of the Teller line by delegating and monitoring work assignments; provide necessary resources that allow Tellers to develop the knowledge and skills necessary to be successful in their positions.
• Provide technical guidance to staff regarding customer service, operating, and regulatory procedures.
• Cross train Teller staff to assist in additional tasks.
• Ensure that exceptional customer service is being delivered at all times by coaching and motivating Tellers to identify opportunities that enhance client relationships.
• Process transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures; interact with customers in a courteous and professional manner.
• Identify and resolve customer service issues and troubleshoot complex problems, engaging branch management when necessary.
• Utilize advanced knowledge of Apple Bank products and services to effectively assist customer.
• Identify sales opportunities, promote Bank products/services by directing customers to the appropriate colleague within the branch, meeting assigned referral goals.
• Ensure compliance with operational controls, including legal, corporate, and regulatory procedures to minimize risk and protect the financial well-being of client; safeguard assigned cash and negotiable instruments.
• Maintain responsibility for cash drawer and follow proper balancing procedures; assist with daily proof.
• Act as a key security agent within branch and must be knowledgeable of Bank's hold-up procedures.
• Assist with the daily ATM proof.
• Conduct monthly audits of the cash available to Tellers and maintain branch logs.
• Assist with the opening and closing of the bank vault.
• Schedule Teller breaks and assist in preparing work schedules.

• High school diploma or GED required.
• 2+ years of experience required in Teller position; previous supervisory experience helpful.
• Excellent interpersonal and communication skills (verbal + written) with ability to clearly communicate and explain policies, procedures and banking floor products/services to Tellers and customers.
• Ability to train, motivate, counsel, and develop staff, as well as assist Tellers and provide transaction approvals when necessary.
• Display a thorough knowledge of all banking floor products/services.
• Display courteous and friendly behavior.
• Basic math skills and computer skills required.
• Detail oriented and ability to multitask effectively.
• Display sound judgment and discretion when utilizing confidential information.
• Must be able to work weekends/extended hours and at neighboring branch locations when necessary.
• Ability to stand for extended periods of time.