Help Desk Tier I

Overview

Why Valvoline?

We've been in the car business for more than 150 years, starting with the invention of the world's first branded motor oil. Today, we're a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence. We're looking for humble, hungry and smart people to help us power the future of mobility. If you're looking for a collaborative and flexible work environment that invests in your growth and success, you've come to the right place.

 

At Valvoline, "It all starts with our people." Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.

 

Careers for the Driven

Valvoline has a rewarding opportunity as a Help Desk Tier I. We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

 

How You'll Make an Impact

The Help Desk Tier I provides technical phone, email, and chat support for proprietary software on multiple devices and platforms for Valvoline Instant Oil Change locations and Dash. Serves as the first point of contact for user support through phone, email, chat, and/or self-service; triages and responds to requests and routes them to the appropriate personnel, as necessary. In the role, you would be responsible for:

• Serving as the initial contact for reporting technical issues and answering questions regarding upgrades, installations, and other software/hardware/network issues.
• Answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Accurately diagnosing client technical issues, gathering the necessary information, and performing standard, preliminary research using all relevant available resources.
• Clearly and thoroughly documenting requests for assistance in our ticket management system and tracking incidents through to resolution/escalation.
• Working with customers to collect information about problems and leading customers through diagnostic procedures to determine the source issue. Alerting management to recurring problems and patterns of problems.
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You'll Need

• High school diploma or equivalent
• Minimum of one year of customer service and/or technical support in a call center environment
• Must be able to work independently as well as be a team player
• Excellent computer and written/verbal communications skills
• Be intuitive, and have great follow-through skills
• Must have hardware/software troubleshooting abilities
• Must be able to deal effectively with all types of internal/external customers
• Must be authorized to work in the U.S. 

What Will Set You Apart

• Bachelor's degree
• Technical support experience

Benefits That Drive Themselves

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)  
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

 

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

 

The Company endeavors to make its recruitment process accessible to any and all users.  Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.  Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process.  The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

 

Employment Type: FULL_TIME