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Form of workThe primary responsibility of this position is to provide first-level support for the district Help Desk regarding technology-related issues. Major Responsibilities and Duties:Serve as the first level of support for staff and students seeking technical assistance. Document reported issues by creating tickets in the district's ticketing system Provide remote troubleshooting by walking the customer through the problem-solving process.
Escalate unresolved issues to the next level of support. Desktop and laptop repairs as needed. Assist with projects as needed by the District lead Technician or Director of Technology.
Perform all other duties as assigned. Skills and Knowledge: Experience working in a team-oriented, collaborative environment. Excellent customer service and written and oral skills.
Knowledge of software applications and basic hardware for the PC. Awareness of commonly used Microsoft products and services. Ability to diagnose and resolve basic technical issues.
Familiarity with ticketing systems. Qualifications: High school diploma or GED Experience working in a Help Desk or similar environment is preferred. Experienced in Microsoft, Google, and Apple environments.USD 234 is an Equal Employment/Educational Opportunity Agency and does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities.
The following person has been designated to handle inquiries regarding the non-discrimination policies: Superintendent, 424 S. Main, Fort Scott, KS 66701
