It Support Desk Technician

Pay range is $15-$20 commensurate with experience.

IT Support Desk Technician

LodgeWorks - Hotel Management Company

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 17 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, and Hampton Inn.

We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

LodgeWorks is seeking an IT Support Desk Technician to join our growing team! Our company operates 17 properties across the U.S. and is looking for a tech-savvy technician to assist with IT support and projects.

As an IT Support Desk Technician your primary duty will be handling IT support tickets for both hotel and corporate staff via email, phone, and in-person. You will work closely with our IT team to resolve technical issues quickly and effectively across all our properties. 

Your day-to day

• Managing incoming IT tickets and requests through our ticketing system
• Providing tier 1 technical support to hotel staff on software, hardware, network issues 
• Troubleshooting common problems like password resets, application errors, connectivity issues
• Identifying trends and recurring issues to recommend larger IT improvements
• Escalating complex tickets to senior IT team members as needed
• Maintaining organized documentation of issues, resolutions, and equipment inventory
• Assisting with IT projects and new technology deployments as needed

This role provides hands-on experience diagnosing and fixing real-world IT problems in the hospitality environment. You will gain exposure to hotel property management systems, point-of-sale software, guest facing technology, networks and more.

Who you are

• Passion for technology and eagerness to learn
• Basic knowledge of IT infrastructure, networks, hardware, and troubleshooting
• Strong technical aptitude and ability to learn new systems quickly 
• Excellent written and verbal communication skills
• Professionalism to interact with both internal and external parties
• Dedicated with a strong work ethic.
• Able to work both individually and with a team.
• An expert in prioritizing tasks with the ability to use time wisely.
• Self-motivation and discipline to work ahead on projects.
• Willing to work additional hours, if needed.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

Paid time off / Flex Days 

Hotel and restaurant discounts available at select LodgeWorks properties

Health, vision and dental benefits

401(k) plans with matching contributions

Paid holidays

Short-term and long-term disability (company sponsored)

Referral bonuses

Flexible spending accounts

If you love technology and want to gain hands-on experience supporting a growing hotel group, apply today! 

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.