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Form of workTransform technology into opportunity as a Help Desk Technician IV with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator.
As a Help Desk Technician IV, you will help ensure today is safe and tomorrow is smarter.HOW A HELP DESK TECHNICIAN IV WILL MAKE AN IMPACTHandles all incidents and service requests (Tier 1-3). Helps technicians resolve AF customer incidents and requests on a first call basis as applicable. Develops, maintains, and updates the Service Desk SOPs.
Maintains all service desk related documents and templates in the Government-approved location. Coordinates, administers, and reports to the Government all service desk customer survey responses. Manage users’ account accesses in accordance with CDC procedures and best practice, including passwords and account verification, creation, deletion, and archiving.
Develops, maintains, and updates the Service Desk SOPs. Maintains all service desk related documents and templates in the Government-approved location. Coordinates, administers, and reports to the Government all service desk customer survey responses.
WHAT YOU’LL NEED TO SUCCEED:Education: BA/BS or MA/MSRequired Experience: 10 years of experienceSecurity Clearance Level: TS/SCIRequired Certification: Security+ required, Technical Support Specialist 411 compliant.Preferred Skills: ITIL Foundation 4Location: On Customer SiteUS Citizenship RequiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays #DCGSEPS #DCGSEnterpriseIT
