Help Desk Technician Iii

GDIT provides the Air Mobility Command/A4 Resources and Integration Division technical support of Logistics eTools, technical support of the G081 Program Management Office, A4 staff, conference rooms, programming, training and program management support. HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT:Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.May route calls to product line specialists, application, or system support specialists. - Maintains and updates records and tracking databases.Alerts management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED: AA/AS or equivalent3+ years related experience or equivalent experienceMust have an active DOD Secret clearanceMust have an IA Level 2 - Security + CE GDIT IS YOUR PLACE:401K with company match.Comprehensive health and wellness packages.Internal mobility team dedicated to helping you own your career.Professional growth opportunities including paid education and certifications.Cutting-edge technology you can learn from.Rest and recharge with paid vacation and holidays.