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Form of workAs an Information Technology (I.T.) Help Desk Technician, you will manage the 1st level installation, configuration, and support of all hardware, software, and networking equipment. This role will become a partner with our business units and work closely on projects involving technology. You will become an I.T. advocate for system security and technology efficiencies. Our goal is to maintain and improve the overall productivity of all City of Gardena employees.Representative Duties
Typical day-to-day duties and in-demand skill sets for IT Help Desk Technicians include the following:
- Receive and manage Help Desk request tickets. Report on weekly incident performance metrics and recommend support improvements
- Set-up, configure and install Windows computers (hardware and software) and network/telecom equipment
- Troubleshoot hardware/software and diagnose network and telecom connectivity issues. Monitor network and server performance, as necessary
- Participate in I.T. initiatives and provide recommendations for supporting future systems and projects
- Provide equipment recommendations and purchase I.T. equipment, as directed by management
- Promote and maintain firm security requirements and mindset for all systems and I.T. projects. Create and manage user accounts for the network and all software systems
- Escalate hardware, networking, telecom, and software system issues quickly and appropriately to the next level of support
- Properly communicate issues to I.T. Management and follow proper protocols and policies
- Source and maintain relationships with IT/System vendors
- Maintain webpage content on internal/external Word Press websites
- Support I.T. Management, as directed.
Education and Experience
The equivalent of graduation from high school, AND previous Help Desk/customer support experience is preferred. A+ certification or progress towards a degree in Information technology is also a plus but not required.
The equivalent of graduation from high school, AND previous Help Desk/customer support experience is preferred. A+ certification or progress towards a degree in Information technology is also a plus but not required.
Knowledge and Abilities
Experience supporting Microsoft Windows PC hardware, OS environments, and networks. Strong organizational, verbal, written and inter-group collaborative skills a must. Ability to work with customers remotely and clearly communicate support instructions over the phone. Strong interpersonal skills (confident, approachable and personable). Ability to multitask and succeed under tight deadlines. Ability and willingness to work overtime and weekends, as required, and commute between local offices.
Experience supporting Microsoft Windows PC hardware, OS environments, and networks. Strong organizational, verbal, written and inter-group collaborative skills a must. Ability to work with customers remotely and clearly communicate support instructions over the phone. Strong interpersonal skills (confident, approachable and personable). Ability to multitask and succeed under tight deadlines. Ability and willingness to work overtime and weekends, as required, and commute between local offices.
License
A valid California Driver's License, Class C, have and maintain.
A valid California Driver's License, Class C, have and maintain.
Please submit the required license, certificate, or registration with the State as evidence of professional or technical proficiency at the same time of filing the application. The Human Resources Officer will require necessary verification of qualifications as specified in the job bulletin. Testing Process
- Minimum Qualification Screening - Pass/Fail
- Written Exam - Pass/Fail
- Practical Exam - Pass/Fail
- Oral Interview - 100% of the total score
Candidates must pass all examinations to be placed on the eligible list.
Possession of the minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process. Employment Type: Full-Time
