Help Desk Tech I - Part Time

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

We have achieved consistent and profitable growth with our annual revenue hitting over $2 billion dollars. We now have over 5,000 employees and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. 

The IT Help Desk Tech I role at Melaleuca Headquarters serves on a team of Help Desk professionals working to provide world-class Help Desk support to Melaleuca employees. This position receives reports of technical problems and requests for services by phone, email and walk-up from Melaleuca employees. In this role you will resolve these issues on first contact by troubleshooting and restoring service or providing access and instruction. For technical issues that cannot be resolved by the IT Help Desk Technician I, next level IT support teams are engaged for additional troubleshooting and resolution.

The Help Desk provides physical desk side support at the Headquarters building and at other Melaleuca facilities in addition to providing services including account management, Asset Procurement/Management, System Builds, Cell Phone provision and support, IP Phone management and support, Incident Management, Multimedia Conference room support and a wide variety of other support services as needed. A Help Desk I technician will have a solid technical aptitude for resolving and supporting issues related to Windows/Mac, hardware, software, network, servers, and Active Directory.

• Receives and processes Melaleuca employee IT requests via phone, email and walk-up – providing both physical desk side support and remote support as required.
• Relies on personal technical expertise and established Melaleuca IT Help Desk processes to troubleshoot and support all hardware, software, and in-house applications within the Melaleuca environment
• Monitors systems and performance alarms, troubleshoots, and escalates as appropriate
• Creates and maintains user accounts/profiles for domain and in-house applications
• Provides system quotes and assists in hardware/software purchasing requests
• Rotates back-up tapes and moves them to off-site storage
• Prints highly accurate and time-sensitive documents for critical business processes
• Documents and tracks all incidents/service requests
• Documents and maintains knowledge articles
• Maintains asset database as part of daily activity and drives quarterly asset audits for assigned groups
• Maintains performance levels within established metrics and adheres to established service level requirements
• Follows procedural guidelines to ensure consistency and outstanding service delivery

• Thorough understanding of Microsoft Windows operating systems, specifically Windows 7
• Experience troubleshooting and supporting hardware and software
• Experience troubleshooting and supporting Microsoft Office
• Experience troubleshooting and supporting Microsoft Outlook
• Strong knowledge of computer hardware either through building computers or troubleshooting hardware problems
• Basic understanding of server structures and Active Directory
• Basic understanding of network software, hardware and services
• Basic understanding of security protocols including authentication, permissions, etc.
• Excellent customer services skills
• Ability to maintain and work with confidential information
• Experienced in troubleshooting strategies, methods and procedures
• Can adhere to and follow instructions given to by Team Lead or Manager
• Just as important as your experience and skills will be the following characteristics and competencies:
• Detailed work and organizational skills
• Ability to work independently and professionally
• Ability to handle multiple concurrent tasks, prioritize and organize
• Professional written and verbal communication skills
• Ability to remain calm, focused and on-task when handling business critical issues and tight time constraints
• Standing, sitting, or walking for duration of shift
• Ability to perform the essential duties and responsibilities with efficiency and accuracy

Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices.

Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.

Safe, uncrowded, affordable - nestled in the heart of beautiful Eastern Idaho, Idaho Falls is a prosperous and vibrant community, as well as the gateway to recreational paradise. This unique setting provides numerous opportunities for total wellness -- social, physical, financial, and emotional. If you love outdoor activities, this is the place for you, with the Snake River running right through town, the Rocky Mountains dominating the horizon, and Yellowstone less than a 2-hour drive away.

Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on-site, we provide a fitness center, free concierge service, and an employee restaurant.