Address
Form of work
SalaryThe Service Desk Technician will serve as the first contact with customers who need technical assistance via the phone, email, or walk-in. Technician is responsible for troubleshooting, diagnosing, and resolving technical hardware and/or software issues. Technician will track, follow-up and communicate to appropriate parties and/or next level support staff on outstanding issues and resolutions.
Requirements include:
Minimum Education
College diploma or university degree in the field of computer science, information science, management information systems, or business administration.
Minimum Work Experience
2 years related Service Desk/Customer service work experience preferred, preferably within a healthcare setting.
Required Licenses / Certifications
N/A
Required Skills, Knowledge, and Abilities
Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products. Working knowledge of network and PC operating systems
Typing Skills
Must be able to type by touch a minimum of 50 WPM.
