Help Desk Support Specialist

Position Description
ADP is hiring a Help Desk Support Specialist (Tech Café/Deskside Support) in our Alpharetta, GA office. This position is on-site, 5 days/week.

• Do you like apple products?
• Do you think automation is cool?
• Are you the IT guru everyone reaches out to?

Well, this may be the role for you. Ready to make your mark?
ADP is looking to hire a motivated multi-tasker who loves technology and join our End User Computing team. As a Help Desk Support Specialist you will be a point of contact for ADP employees experiencing any technical support-related issues including but not limited to; software applications, desktop hardware, network/IP telephony services, and print services. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve IT Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
TO SUCCEED IN THIS ROLE:

• A college degree is great but not required. What's more important is having the skills to do the job.

Other preferred experience could include:

• 3 - 5 years experience with macOS, MacBook, Ipad Iphone
• Experience with Microsoft OS, AD, Azure and Collaboration tools
• 3 - 5 years of desktop support supporting medium to large size businesses
• 3 - 5 years of mobile support android and apple products
• Process-driven with experience utilizing IT ticketing systems with preference to Service Now
• Self-starter with strong time management skills and the ability to prioritize workload
• Self-motivated with the ability to proactively identify areas of needed improvement
• Enthusiastic team player with excellent written and verbal communication skills

Bonus points for these:

• Experience with Microsoft OS, AD, Azure and Collaboration tools preferred.
  Prior executive support
• Experience with Intune
• Automation experience
• VM/VDI experience

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.