Help Desk Support Specialist

Minimum Qualifications:

• Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients,

questions, complaints, and/or providing information. Bachelor’s Degree from an accredited college or

university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus.

• Demonstrate excellent interpersonal, oral and written communication skills.
• Imaging machines (Dell/Win 10) and Inventory Management experience is desired
• Demonstrated experience working in ITIL Service Management organization is a plus.

Additional Skills:

• Technically competent with knowledge of systems management, development and implementation methods

and infrastructure.

• Demonstrated experience working in ITIL Service Management organization and ServiceNow experience is a

plus. CCNA (Cisco Certified Network Associate).

• Excellent problem-solving skills required.

Qualifications:

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an

accredited college AND One year of experience providing software of hardware customer support

• OR High school diploma or GED AND Two years of experience providing software or hardware customer

support of technical assistance to computer users

• OR Two years of experience at the lower-level Help Desk Support Specialist 2 or

position equivalent.

Relevant Keywords:-("Help Desk Support Specialist", "Help Desk Specialist", "Help Desk Technician", "Help Desk", "Helpdesk Specialist", "Desktop Support Technician", "Help Desk Analyst", "Helpdesk Technician", "Desktop Support Specialist", "Service Desk Technician", "It Helpdesk Analyst")

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Choose your own hours

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Signing bonus
• Tips

Ability to commute/relocate:

• Waycross, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help Desk Support Specialist: 2 years (Required)
• software of hardware customer support: 1 year (Preferred)

Work Location: In person