Position Summary/Overview:
Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH support organization. The successful candidate will have a solid technical background and good troubleshooting skills. He/she/they will be friendly, have great customer service skills, a strong work ethic, can think ?outside the box?, Have strong communications skills (both written and verbal)