Address
Form of workJob Description
Bishop & Co is searching for a Help Desk Support for an excellent government client. This position requires knowledge and professional service of IT support .
Requirements and Certifications
Duties· Ensures that the Help Desk operates as a highly professional service that meets the needs of the company
· Follows procedures and process requests for assistance from users in a pleasant and professional manner.
· Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to procedures.
· Ensures log entries of user contacts provide information on faults and problems.
· Follows agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log.
· Follows quality standards, responds to requests for assistance by providing first line response to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers. Maintains accurate log entries of contact with resolution details and follow up information.
· Ensures adherence to escalation procedures. Responds to escalated, complex and high impact user calls in a timely fashion.
· Establishes and maintains change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures.
· Assists in the co-ordination of the movement of equipment devices and assists colleagues in the provision of services.
Salary range $50,000 - 75,000 Annually
Must have or be able to obtain Secret Clearance
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website: http://www.bishopco.net/
Location: Honolulu, HI
Equal Opportunity Employer – Disability and Veteran
Requirements and Certifications
- Security+ Certification
Duties· Ensures that the Help Desk operates as a highly professional service that meets the needs of the company
· Follows procedures and process requests for assistance from users in a pleasant and professional manner.
· Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to procedures.
· Ensures log entries of user contacts provide information on faults and problems.
· Follows agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log.
· Follows quality standards, responds to requests for assistance by providing first line response to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers. Maintains accurate log entries of contact with resolution details and follow up information.
· Ensures adherence to escalation procedures. Responds to escalated, complex and high impact user calls in a timely fashion.
· Establishes and maintains change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures.
· Assists in the co-ordination of the movement of equipment devices and assists colleagues in the provision of services.
Salary range $50,000 - 75,000 Annually
Must have or be able to obtain Secret Clearance
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website: http://www.bishopco.net/
Location: Honolulu, HI
Equal Opportunity Employer – Disability and Veteran
