Help Desk Support Analyst

Robert Half is currently working with a client hiring a Help Desk Support Analyst. The Help Desk Support Analyst will be analyzing a variety of data types and reporting on that information. The Help Desk Support Analyst responsible for collecting information through a customer conversation, accessing support tools, and additional support staff. This Help Desk Analyst position is for someone who is deadline driven and highly analytical.

Responsibilities

• Provides support for basic incident resolution and requests reported to the division’s service desk
• Initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
• Install and support PC, laptop, tablet and mobile hardware and software
• Analyze and make recommendations for hardware and software standardization
• Ensure desktop computers interconnect seamlessly with diverse systems
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
• Assisting in the delivery of various IT related projects

• Bachelor's degree in MIS or Computer Science or equivalent business experience
• Minimum 1 year of experience
• Strong computer, hardware, software, and analytical skills
• Proven ability to assess customer needs and translate them into relevant solutions
• Strong communication skills, both verbally and in writing
• High attention to detail as well as critical thinking and problem-solving skills
• Windows 7, 8 & 10 operating systems
• Windows Server 2016, 2019 a plus
• Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
• PC/Mac software installation and maintenance
• PC/Mac Troubleshooting
• Familiar with LAN/WAN/WLAN technologies(e.g. Cisco, Dell) and support
• Knowledge of analog/VoIP phone technologies
• Ability to work a flexible schedule (weekends & off-hours)

Contact 808-452-0239 to present your work experience and decipher if an interview is the right next-step for you!