Help Desk Support

Description:

We are looking to hire an additional Help Desk Support agent to investigate and resolve software and hardware problems of computer users by performing the following duties:

• Documenting the service request using the approved ticketing system
• Reliable operations of corporate desktop systems including hardware and software
• Installation and maintenance of hardware and software including desktops, laptops and peripherals for internal and external users
• Assist the Systems Administrator(s) with installation and maintenance of infrastructure including networks, servers, enterprise storage and security systems
• Assist the Systems Administrator(s) in maintaining enterprise business applications
• Create and maintain documentation of configurations, processes and procedures
• Research and recommend hardware and software enhancements
• Perform post-resolution follow-ups
• Complete daily/weekly/monthly tasks as assigned by their supervisor or manager
• Other projects and tasks as needed

Qualifications:

• Associate’s Degree in IT computer science or a related field of study or Bachelor’s degree in a related field of study
• 2+ years of related work experience
• Exposure to the basics of computer programming and an interest in working on projects
• Knowledge of Windows environment