Help Desk Specialist

Mon - Fri, 40 hours per week. 9:30am-6:00pm on site at MSPCA -Angell in Boston 

If you have at least 1 year of Help Desk experience and would like to take the next step in your career, please consider joining our growing IT department team.  Working for a non profit in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.

THE POSITION:

Help Desk Specialist performs configuration and installation of Personal Computers (PCs) and laptops. This position provides accurate, timely, and creative solutions to end-user computer and networking problems of basic to routine nature to ensure end-user productivity.

Responsibilities include responding to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Ability to install, upgrade and maintain Windows based software.

WHO WE ARE:

The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world.   Angell Animal Medical Center founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America.

OUR BENEFITS:

The MSPCA/Angell has an outstanding compensation package which includes Blue Cross  health insurance, disability and dental insurance, 403(b) retirement, as well as paid holidays, sick and vacation time and an employee discount program. The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.

APPLICANTS:

We are looking for applicants with excellent verbal and written communication skills.

Please attach your cover letter as an example of your writing skills and professional customer service approach. The ability to work professionally as part of a team and independently with users is vital to this position.

 TECHNICAL KNOWLEDGE/EXPERIENCE REQUIRED
• Working knowledge of desktop and laptop hardware and use required.
• Microsoft Windows 7/10, Microsoft Windows Server 2008r2/2012r2/2016 Networking.
• Anti-Virus, Remote Access technologies, VPN
• Personal Computer Software Solutions:  Microsoft Office (Word, PowerPoint, Excel, Access), Adobe Acrobat.
• Internet Software Solutions:  Internet Explorer Browser.
• LAN Technology:  TCP/IP