Help Desk Specialist

Job Description:

TEKsystems is seeking an individual to provide Help Desk support services for an enterprise client located in Kahului, Hawaii.  This Help Desk Technician position will be stationed 5 days a week at the main office in Kahului with occasional travel to other offices also located on Maui island.  This is a temporary, 7-month term position that is also eligible for the occasional overtime.

The Help Desk Technician has a responsibility to provide “outstanding customer service,” responds in a timely manner to clients, identify issues and analyzing them as well as applying the appropriate fixes & solutions.  The Help Desk Technician will also document the results appropriately in the ticketing system and provide proper notification

of service ticket statuses to both the internal team and external customers as appropriate.

Position Roles & Responsibilities:

·    Will be responsible for acquiring PCs and conference room equipment from the Company’s warehouses, securely staging and building them (with standard image), maintaining the inventory, and then distributing the PCs and conference room equipment to designated distribution/storage locations in quantities needed for deployment and repairs.

·    Handle complex and/or demanding tasks the best that they can, knowing proper escalation procedures

·    Communicates with customers on ticket status and appropriate maintenance. Proactively follows up on customer service issues or requests as needed to ensure that service level expectations are met

·    Installs, repairs, and provides assistance with computer systems by replacing network devices and computer components, diagnosing hardware and software problems, installing and upgrading hardware and software, and providing support and training to end users

·    Provide remote technical support via phone/ remote app/ email and other means of communication

·    Work in collaboration with the project and engineering teams on the deployment and upgrade of systems at customer

sites and locations

·    Possible on call duties to support 24 hour operations which happens in extremely rare occasions.

Requirements/Qualifications/Skills

·    Technicians should have a thorough knowledge of operating systems (up to Windows 10/11 and iOS), hardware, printers, common software packages (Microsoft Suite, Adobe, etc.), and familiarity with Audio Video electronics –widescreen TV’s, projectors, polycoms, etc. Working knowledge of A+ or equivalent is strongly desired.

·    Technicians must have the ability to effectively communicate with all levels of the organization, both verbally and in written communication.

·    Basic knowledge of safety issues associated with electrical equipment is required.

·    Technicians must also be able to work under tables, on ladders, move up and down stairs, and lift up to 60 pounds.

·    Positive, upbeat, a self-starter, thrive in a fast-growing organization and able to turn their hand to many diverse tasks.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.