Division: Transformer
Location: Laurel, MS
Equal Opportunity Employer Vet/Disabled
Job Description
Responsibilities
- Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Performing remote on onsite troubleshooting through diagnostic techniques
Provide fast and friendly support
Skills/Qualifications
- Proven working experience in providing Help Desk support
Working knowledge of Help Desk software, databases, office products and remote control
Strong communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Benefits
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- 401K Retirement
- Education Reimbursement
- Paid Holidays
- Paid Vacations
Salary Dependent upon experience
Career Level Required Entry Level
Experience Required 0 to 1 year
Education Required High School Diploma
Job Type Employee
Job Status Full-Time