Address
Form of work100% Remote PositionShift is Monday to Friday; 6:00AM - 3:00PM CST (Central Standard Time)Help Desk Analyst (Bilingual) Top Skills1. Provides basic technical support for specialty areas (Computer Imaging, re imaging, and PC Troubleshooting - 1-3 years of experience).2. Phone support will be the majority of their day to day**90% of their time will be on the phones and spent filling out template questionnaires to close tickets.
Customer service will be extremely important.** Job Responsibilities• Provide basic technical support for their specialty area.• Participate in administrative tasks such as setup and monitoring of services for their specialty area.• Assist with installation, configuration, and maintenance efforts related to their specialty area.• Acts as technical resource in assisting users to resolve problems in their specialty area.• Perform basic troubleshooting and fact gathering, and escalate to appropriate teams as needed.• Maintain technology processes or services associated for their specialty area.• Under close supervision. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
