Help Desk Analyst

Responsibilities:
- Provide technical support and troubleshooting assistance to end-users
- Respond to Help Desk tickets and resolve issues in a timely manner
- Install, configure, and maintain computer hardware and software
- Assist with network administration tasks, including LAN and Windows Server management
- Analyze and resolve problems related to computer systems, applications, and network connectivity
- Communicate effectively with users to understand their technical issues and provide appropriate solutions
- Document all support activities and resolutions in the Help Desk ticketing system
- Collaborate with other IT team members to ensure smooth operation of the Help Desk

Requirements:
- Proven experience in a Help Desk or technical support role
- Strong knowledge of computer hardware, software, and networking concepts
- Familiarity with Windows operating systems, Microsoft Office Suite, and TCP/IP protocols
- Ability to analyze and troubleshoot technical issues independently
- Excellent communication skills, both verbal and written
- Customer-oriented mindset with a focus on providing exceptional service
- Ability to work well under pressure in a fast-paced environment

-Apple device support skillsets
- Knowledge of firewall configurations and security protocols is a plus

If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity. Join our team as a Help Desk Analyst and contribute to the success of our organization.

Applicants can expect to hear back within two days based on qualifications to proceed with a two-round behavioral and technical interview process.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• White Plains, NY (Required)

Ability to Relocate:

• White Plains, NY: Relocate before starting work (Required)

Work Location: In person