Address
Form of workHELP DESK ANALYST
Skiltrek is looking to add someone to their team! 0-6 months experience is needed.
This is a great opportunity to get your foot in the door and start your IT career.
Tops Skills
- 0-6 month IT experience
- Great Customer Service Experience
- Technical Aptitude
Description:
This person will be taking about 30 calls/emails a day. They will be handling everything technology related and IT support related. Understanding of things such as Network, Printer, SW/HW Issues, mobile devices, password resets and any other IT related issues.
100% onsite
65% phone/45% email ticket support
Use ServiceNow
Skills:
Help desk support, Help desk, Customer service, Troubleshooting, Active directory, Support, Ticketing system, Phone support, Technical support, Servicenow
Top Skills Details:
Help desk support,Help desk,Customer service,Troubleshooting,Active directory,Support,Ticketing system,Phone support,Technical support,Servicenow
Additional Skills & Qualifications:
Active Directory a plus
Lots of Documentation
They support over 800 Applications and ABC supplies the tools needed to help solve problems. This person must be able to be independent in doing the research to resolve issues.
Very customer service oriented - can not be shy because they will interact
Mac OS experience very helpful and they will do some work with AS/400 - but not needed
15 or so on team with goal of close to 20. Average Tenure on team is around 12-13 months before they get promoted to a different area.
Experience Level:
Entry Level
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
