Help Desk Analyst

Come grow, and change the POS grocer retail industry with us.
This Jobot Job is hosted by: Kirk Morgan
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50,000 - $50,000 per year

A bit about us:

Our dedication to grocers, specialty food stores, ethnic food stores, natural/organic grocers and food co-ops has allowed us to understand the unique needs and challenges faced by our clients. We have developed smart solutions to help stores run more efficiently.

Why join us?

Come grow, and change the POS grocer retail industry with us.

Job Details

Job Details:
We are on the hunt for a highly-skilled and motivated Help Desk Analyst to join our dynamic technology team. The ideal candidate will be a tech-savvy problem solver with a passion for providing outstanding customer service. As a Permanent Help Desk Analyst, you will play an integral role in our IT department, ensuring the smooth operation of our technology infrastructure. You'll be the first point of contact for our users, providing remote support, troubleshooting applications, and managing our ticketing system. This role provides an exciting opportunity to work in a fast-paced, high-tech environment, where every day brings new challenges and the chance to make a real impact.
Responsibilities:

• Serve as the first point of contact for users seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by users.
• Walk the user through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update user status and information.
• Pass on any feedback or suggestions by users to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Manage and monitor internal assets to ensure accurate inventory records.
• Provide point of sale support and network support as needed.

Qualifications:

• Proven experience as a Help Desk Technician, Network Support Technician or other customer support role in the technology industry.
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• BSc/BA in IT, Computer Science or relevant field.
• At least 3 years of experience in Help Desk support, network support, and point of sale support.
• Experience with password reset, application troubleshooting, and software support.
• Familiarity with ticketing systems and Help Desk administration.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.