Healthcare Navigator

Position Summary: The Healthcare Navigator will work to provide outreach opportunities for community residents who lack access to healthcare and health insurance, provide enrollment and application follow-up assistance and build/strengthen enrollment collaborations with local partner organizations.

Essential Functions:

• Provide enrollment assistance (including but not limited to completing coverage applications,

gathering required documentation and troubleshooting the enrollment process) for uninsured children and adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace, Medicaid, the Children’s Health Insurance Program (CHIP), Medicare, Medicare Supplements and Part D Prescription plans.

• Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals.
• Distribute outreach materials to patients, community members, partner organizations, and businesses to build coverage option awareness.
• Develop, discover and attend community events in order to promote coverage options and the mission and services of the organization.
• Collaborate with various local organizations to build awareness of coverage options, spur enrollment and build referral linkages.
• Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
• Accurately provide required reporting to track goal achievement and patient satisfaction.
• Assist in the development and implementation of organizational outreach and enrollment initiatives.
• Enroll eligible individuals into tribal sponsorship programs, process monthly premium payments and track program spending.

Non-Essential Functions:

• Perform other related functions as assigned.

Equipment:

• Standard office equipment.
• Systems used: MS Office Applications, Internet, Electronic Medical Records

Position Requirements:

• Associates’s Degree in public health, health education, or related program required, Bachelor’s Degree preferred. Degree must be from an accredited institution whose program of study has been recognized by the Council for Higher Education Accreditation or the United States Department of Education.
• Four (4) years of experience conducting outreach and application assistance to low-income individuals.
• Obtain Marketplace Certification within a reasonable amount of time.
• Knowledge of the health and human services infrastructure, health insurance programs and public coverage options preferred.
• Aptitude to lean and communicate how advanced premium tax credits (APTC) work, as well as the financial implications of tax credit reconciliation.
• Must possess the ability to speak effectively before groups and actively engage the general public in outreach situations.

Indian Preference:

• Pokagon Band Preference Code applies.

Physical Requirements:

• Work is generally sedentary in nature and will frequently require sitting, however standing and walking will occasionally be necessary.
• Frequently required to use hands and fingers to operate equipment.
• Frequently required to talk and hear.

Work Environment:

• General office environment. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
• Local travel is necessary, so the ability to travel as needed is required.

Competencies:

• Fostering Communication
• Continuous Learning
• Relationship Building
• Exemplifying Integrity
• Acting with Empathy and Compassion
• Teamwork