Salary: $15/hr
What does a day in the life of a Healthcare Customer Service Representative look like?
- Responsible for handling enrollment, benefits, and claims calls
- Must be able to understand and empathize with customer needs
- Must be able to resolve customer issues in a timely and efficient manner
- Must have strong Customer Service skills
- Must be inquisitive and have strong problem solving skills
- Responds promptly and professionally to customer inquiries via phone, email, or chat
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
What are the required qualifications of a Healthcare Customer Service Representative?
- Must have high school diploma or equivalent
- Previous experience in a Customer Service role
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications HIPAA knowledge
Having these qualifications are helpful, but not required
- Medical or medical insurance background preferred
- Call center experience handling healthcare accounts is a plus
Ninja Perks and Benefits
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program