Health Information Administrator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Health Information Administrator is responsible for the efficient, accurate, timely, consistent, complete collection of various media of Health Information from a variety of external sources. Health Information Administrator personnel must successfully orchestrate all administrative activities associated with the release of information process.

This role will require you to be on-site at the Baltimore office 2-3 days per week.

How you will contribute:

• Develop and maintain strong, positive working relationships with assigned advisory team, assisting with priority records requests

• Contact external facilities to coordinate the collection of member Health Information

• Request select records earmarked as priority within 3-5 business days

• Communicate difficulties in record collection with Health Advisor through email and phone conversations to ensure a complete patient health record

• Consistently track, monitor, and document release of information processes used to obtain member Health Information

• Review medical authorizations, and consent forms for accuracy and completeness, alerting health advisor whenever a specific form is required

• Monitor the Integrity and protect the privacy of collected member Health Information

• Receive, review, scan, and categorize collected member Health Information into appropriate specialty section in secure electronic health record

• Upload CD imaging to Cloud storage

• Effectively manage activities to ensure timely accurate closing of assigned release of information activities list

• Complete daily productivity spreadsheets as assigned

• Perform ongoing quality checks, auditing and reporting of results as assigned

• Research and update provider and facility HIM contact information as required

• Pay for medical records and track in database, providing receipts to accounting department at end of month

• Download medical records from external databases and copy service portals, convert to correct file format and add to database

• Process incoming mail and faxes

• Serves as a liaison to Advisors and other medical support staff to facility complete, timely and accurate Health Information

• Keeps updated on new laws that pertain to medical records

• Maintains success rate of 85% of routine and 90% of priority requests closed before the due date

What you will bring with you:

• High School Diploma, with 3 years’ experience in Health Information Management with a specific focus on release of information. Associate Degree in Health Information Technology or related curriculum highly preferred.

• Working knowledge of release of information state, federal, and local regulations.

• Experience with electronic medical records and scanning highly preferred; proficiency with Microsoft Office products.

• Customer service oriented with exquisite telephone presentation.

• Must demonstrate excellent written and oral communication skills, astute problem-solving skills with the ability to multi-task required.

• Must be detailed oriented with excellent time management skills.

• Strong work ethic with dynamic team environment interaction skills.

• Must be able to adapt to and demonstrate proficiency in new and existing technologies that are integral to performing assigned tasks. Ability to operate office machines (copier, fax, computer, etc.).

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account

• A flexible work environment with a friendly, caring, collaborative and inclusive culture

• Great Place to Work® Certified in Canada and the U.S.

• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

• Southern region: $39,000 – 52,700 annually

• Central region: $41,100 – 55,500 annually

• Northern region: $43,900 – 59,300 annually

If you are a Colorado resident, the salary range for this position is $37,200 – 50,200 annually.

If you are a New York resident, the salary range for this position is $43,900 – 59,300 annually.

If you are Washington resident, the salary range for this position is $41,100 – 55,500 annually.

• The full range minimum and maximum listed in the job posting is tied to the GCF level and job family.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.