Concierge Security Officer

POSITION SUMMARY: The Concierge Security Officer is responsible for engaging with patients, guests and visitors who come to Feminist Women’s Health Center to utilize the services we provide in a knowledgeable and compassionate manner. The Concierge Security Officer plays a crucial role in setting the tone by ensuring the safety and security of the property and guests. They have knowledge of the clinic services provided, hours of operation, local area hotel and restaurant information, gas stations, and any information to respond to inquiries from the patient/guest. The Concierge Security Officer possesses excellent communication skills and the ability to de-escalate and maintain control in stressful situations with a calm demeanor.

POSITION RESPONSIBILITIES:

Essential Responsibilities: This position is responsible for the following areas.

• Maintain a physical presence at the main clinic entrance
• Greet every guest to confirm they have a valid appointment.
• Document all pertinent patient information in accordance with HIPPA requirements
• Adhere to current established COVID-19 protocol
• Possess good judgement and observation skills
• Respond to general inquiries for information or patient status updates.
• Authorize, control, and monitor access at main clinic entrance to prevent unauthorized security breach
• Follow all clinic rules and regulations regarding guest access or denial, HIPPA requirements
• Provide assistance to guests who may need help as needed and appropriate
• Possess a high level of observation to deter vandalism, theft, or other inappropriate behavior
• Secure all clinic doors and exits at the end of shift operations
• Cross training with other Security Guard positions.
• Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform essential functions.

Preferred Qualifications:

• Understanding of and commitment to reproductive justice and full participation in democracy.
• Must be comfortable working with diverse communities and with those with diverse backgrounds
• Must be able to work outside (with may include inclement weather)
• Must be at least 18 years of age
• Must have a valid driver's license and access to reliable transportation
• Must be reliable, dependable, detail-oriented, and well-organized
• Contributes to team effort
• Good report writing skills to document daily activity report
• Ability & willingness to accommodate a flexible schedule, including some nights & weekends

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable adjustments will be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is regularly required to stand, walk, or move, and reach and grip items relatively far away. The employee must occasionally lift and/or move up to 25 lbs.

Upholds the philosophy of the Feminist Women’s Health Center by:

• Maintaining work performance consistent with the policies and procedures.
• Demonstrating an ability to work well with diverse groups of people.
• Maintaining a high degree of ethics, which includes confidentiality of all client, donor, volunteer & employee information, business strategies, etc.
• Utilizing work time efficiently and with integrity.
• Contributing to a positive team environment through reliability and accountability; communicating positively and assertively; & appreciating and recognizing your team members.
• Contributing to self-development and professional growth by seeking opportunities to learn through journals, seminars or special programs and shares this learning with others.
• Communicating effectively with supervisors on the status of work in progress, including written status reports and staff meetings.
• Completing projects and work assignments as assigned by deadlines.
• Communicating questions about work assignments or deadlines to supervisors or appropriate staff and team members.

The position will be reviewed on adherence to and performance in job functions as outlined on an annual basis and may be modified as a result. The Concierge Security Officer will actively contribute to the development of this position and its function within the organization.

Feminist Women’s Health Center is an equal opportunity employer

Job Type: Part-time

Pay: $17.50 per hour

Expected hours: 24 – 29 per week

Benefits:

• Paid time off
• Parental leave

Schedule:

• Weekends as needed

Work Location: In person