Admissions Assistant/Concierge

Ross Memorial Nursing & Rehab Center is looking for an experienced Admissions Assistant/Concierge to join our team!

Schedule:

Full-time, 9am-5:30pm (must work Every Other Weekend)

Requirements:

• This position will require working 20hrs a week in the Admissions department and another 20hrs a week as a Concierge.
• Minimum of one year experience working in Admissions at a nursing home facility

Essential Functions of Position:

• Responsible for leading both the Concierge and the Grand Experience Programs through our values and service standards such as teamwork and innovation.
• Greet and direct guests, visitors, and staff; handle questions/concerns efficiently.
• Assess customer needs and limitations by making decisions on type and quality of information to provide which may include but not limited to; Assist guests with faxes, email and iPad needs, food requests, flower orders, library and movie requests.
• Manage difficult or emotional customer situations and identifies and resolves problems in a timely manner.
• Respond to all guests’ requests for assistance while maintaining Guest privacy and dignity at all times as well as guest confidentiality.
• Model positive team behaviors, smile, consistently demonstrate friendliness and express a genuine caring attitude toward guests.
• Escort guests as needed.
• The Admissions Assistant is responsible for working collaboratively with the Admissions Team in responding to requests from patients, family members, managed care company staff, and others. The Admissions Assistant must answer calls to process demographic, clinical and insurance information in a manner consistent with service excellence and that ensures efficient and effective call processing, leading to a patient admission to the facility.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Nursing home
• Rehabilitation center

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Nursing Home Admissions: 1 year (Required)

Ability to Commute:

• Kennesaw, GA 30152 (Required)

Work Location: In person