Health Care Customer Service Representative

Alliant Health Group is a family of companies that provides professional services supporting the effective administration of healthcare programs and funding to support healthcare improvement initiatives. Alliant Health Solutions provides Federal and state government entities with the services, expertise and information systems necessary to increase the effectiveness, accessibility and value of Health Care. For the 12th time in 15 years, Alliant Health Solutions (AHS),has been named one of the “2023 Best Places to Work” by the Atlanta Business Chronicle. Alliant was also named one of the “2023 Healthiest Employers” for the third consecutive year.

Currently, the Company seeks a Customer Service Representative.

Position is based in Atlanta, GA. After training, this position is hybrid with 2 days in office and offers work/life balance and excellent benefits.

The role of the Customer Service Representative is to answer incoming call center phone calls in a timely and professional manner, support the workgroup with accurate, organized and timely system monitoring, documentation, communication, and management of electronic files. He/she performs all administrative duties for assigned workgroup, generating appropriate worksheets, logs, letters and reports.

The ideal candidate will experience in 2 or more of following backgrounds:

• HealthCare Customer Service
• Call center 
• Data entry
• Filing: hard or electronic
• Mail Distributing

ESSENTIAL JOB FUNCTIONS:

• Ensure that all incoming call center phone calls are answered within department guidelines
• Ensure that all correspondence and provider requests are tracked or logged, reviewed for completeness, chart is instituted (if necessary), and processed accurately
• Provide administrative support to assigned team including typing, electronic file maintenance, hard copy filing, processing of outgoing correspondence
• Process claim and/or perform data entry in the internal/external document retrieval systems
• Maintain and organize the file room of all outgoing correspondence sent to the providers and paper processed claims
• Prepare overnight packages and assists in mail processes as needed
• Respond to customer inquiry questions professionally and directs customer to appropriate resources
• Participate in Quality Improvement activities and comply with departmental telephone monitoring guidelines
• Work in close collaboration with other team members to support the development of new projects and the continuous improvement of the overall work of the team
• Promote core values of team work, professionalism, effective communication skills and positive attitude
• Maintain security and confidentiality of all information in accordance with HIPAA laws and regulations and company policies
• Demonstrate compliance with company corporate and departmental policies as evidenced by attendance, punctuality, and dress
• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Accurate grammar, spelling and filing skills
• Strong organizational skills with ability to demonstrate the work priorities
• Demonstrates ability to perform work with considerable independence by use of creative thinking, thorough analysis of problems, and use of innovative approaches to problem resolution
• Excellent interpersonal, written, and verbal skills required
• Excellent telephone skills, including ability to handle difficult calls/callers
• Knowledge and skill in prioritizing, scheduling, coordinating work and managing multiple tasks and deadlines
• Knowledge of administrative practices and procedures, and familiar with medical terminology and Medicaid program
• Basic computer knowledge, including word-processing (40-50 WPM) and data entry skills required. intermediate knowledge of Windows and Microsoft computer applications
• Ability to travel by car or plane to Company locations, customer meetings or other locations as needed

EDUCATION, EXPERIENCE, AND TRAINING:

• High school diploma or equivalent required. Technical College degree preferred
• A minimum of one to two years of related experience in general clerical duties
• Previous telephone or Customer Service experience required
• Medical setting experience preferred

Alliant Health Group and family of companies is an Equal Employment Opportunity Employer (EOE) and Drug Free Workplace. In compliance with the ADA Amendments Act (ADAAA), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternative method for you to apply. Please contact 678-527-3000.