Service Appointment Scheduler, Customer Care Center

Job description

Service Appointment Scheduler, Customer Care Center

Signing Bonus!

Excellent Training, Income & Benefits!

The Vaden family owns and operates nine dealerships in the coastal region of SC and GA. We have successfully built relationships with thousands of customers across the southeast and actively supported several charities and our community for over 50 years. We value our employees and invest in their success!

Vaden Automotive is a great place to have a rewarding career! We need to hire an Appointment Scheduler, Customer Care Center (CCC), to schedule Service Appointments while providing our customers with an exceptional experience.

Benefits:

• Signing bonus based on experience
• Competitive pay based on experience
• Flexible work Schedule
• Health, Dental and Vision Insurance
• Supplemental Insurance: Accident, Disability, Life, Critical Illness and Cancer Wellness
• 401(k) Plan
• Paid Vacation and Holidays
• Employee Discounts on Vehicles and Service
• Career Advancement Opportunities
• A Positive and Professional Work Environment

Responsibilities:

• Respond to all customer inquiries in a timely and professional manner via phone, email, or chat.
• Efficiently schedule Service Appointments for customers.
• Make outbound calls to customers. This consists of no shows, follow up, confirming scheduled service for future customers.
• Ensure customer satisfaction by delivering exceptional customer service through attentive listening and courteously providing accurate information.
• Coordinating with Service Advisors and the Parts Department to ensure that Service Appointments are properly scheduled.
• Maintain accurate and up-to-date customer information in the database.
• Forwards any customer concerns to the correct Department Manager and follows up.
• Meet and exceed monthly performance goals and objectives.
• Ability to sit for long periods of time

Qualifications:

• Automotive industry experience a plus, but not mandatory
• Call center/customer service experience is a plus
• Capacity to adhere to your assigned shift.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficient with computers and software applications.
• A good work ethic and professional appearance
• High school diploma or equivalent
• Valid driver's license

We are an Equal Opportunity Employer

Job Type: Full-time

Pay: $14.80 - $15.43 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Outbound Call: 1 year (Required)

Work Location: In person