Head Of Operations

Prime Financial Technologies is a software company with a mission to accelerate small businesses. At Prime, we harness advanced data science in credit decisioning to simplify and accelerate credit distribution to small and medium-sized businesses. Operating at the cutting edge of Embedded Finance and Ecosystem Lending, Prime’s focus is on embedded lending, where sophisticated data analytics are utilized to sharpen the accuracy of pre-qualification and underwriting processes and also deliver financial solutions that are customized to the needs of businesses. Prime’s integrations are designed specifically for marketplace and SaaS platforms, ensuring a seamless transaction experience for merchants and new diversified revenue streams for platforms. Our investors include Capital One and NEA.

Most join us because they connect with our mission of democratizing access to credit for small businesses. If you are energized by the impact you can make at Prime, we’d love to hear from you!

This role is available in the following locations: NYC metro area, Bay Area, CA, or Los Angeles, CA.

The team operates in either East/West Coast time zones.

This team has regular onsite collaboration sessions. These occur several times per year and span consecutive days in the Bay Area, CA, Los Angeles, CA, or NYC office. If you need to travel to make these meetups, Prime will cover all travel related expenses.

• Customer & Merchant Operations: Build and lead Customer Operations encompassing all processes, activities, and strategies. This will include onboarding platform partners, application review, customer success, loan servicing, and more.

• Process Excellence: Lead efforts to build and streamline lending processes, ensuring a seamless and efficient experience for merchant platform partners, borrowers, and bank partners. Identify bottlenecks and implement improvements to increase speed and accuracy.

• Operational Excellence: Develop and implement strategies to enhance the efficiency, scalability, and overall performance of the company. Collaborate with leadership to align operational objectives with the overall business strategy. Operational Excellence will include but is not limited to Training & Quality, Process Excellence, Business Application Management, Planning, Forecasting & Workforce Management, as well as Operational Risk.

• Internal Collaboration: Partner effectively with engineering, data science, finance, sales, and product, aligning towards cross-functional goals. Apply quantitative and qualitative insights on the viability of new initiatives.

• Fraud Operations: Develop Fraud Operations to encompass Investigations, Disputes, Compliance Operations, as well as Fraud Servicing.

• Strategic Partnerships: Spearhead relevant partnerships, including BPO Performance Management.

• Compliance: Partner with legal and compliance to establish and maintain robust regulatory frameworks, develop SOPs, and ensure the organization's compliance with relevant laws and regulations.

• Technology Integration: Collaborate with technical teams to leverage innovative solutions and ensure that the lending platform is technologically advanced, secure, and scalable. This will include CRM integration and developing product requirements for Operations, Tooling, and Functionality.

• Team Building: Build and lead a world class Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Embrace the opportunity to roll-up-your sleeves and wear many hats while the team is still lean and growing.

• Values Alignment: Commit to integrating our core values of Win the Day, Get out of the Building, Embrace the Unknown, and Excellence as a Habit in all aspects of your daily responsibilities and professional interactions.

• Experience & Educational Background: A minimum of eight years of Operational experience with demonstrated success in implementing and optimizing operational workflows in the FinTech lending space (Consumer or Commercial). A Bachelor's degree in Business, Finance, Marketing, or a related field. An MBA or equivalent advanced degree is a plus.

• Leadership: Demonstrated track record building and motivating high performing teams.

• Domain Expertise: Strong knowledge of financial regulations, compliance requirements, and risk management.

• Industry Insight: In-depth knowledge of the fintech landscape, particularly in lending or embedded finance. An existing network in the merchant and SaaS platform space would set you apart.

• Technically Proficient: Comfortable liaising with technical teams to ensure seamless product integration. Understanding of API integrations and the technical aspects of embedded solutions is beneficial.

• Collaborator: Strong interpersonal skills with a knack for collaborating across teams cross-functionally and driving alignment.

• Cultural Fit: Passion for innovation and a belief in our mission to reshape the SMB lending landscape. Ability to thrive in a fast-paced, roll-up-your-sleeves, dynamic startup environment. We value team players who exhibit resilience, tenacity, adaptability, and a collaborative spirit.

• Communication Skills: Exceptional written and verbal communication abilities. You should be comfortable presenting to diverse audiences, from technical teams to business leaders.

• Experience in Commercial Lending.

• Proven track record of building various functional areas from scratch.

• Competitive salary and equity grants

• Top tier medical, dental vision insurance

• Life insurance and disability benefits

• Personal development, technology, and ergonomic budgets

• 401K matching

• Unlimited PTO, work from home flexibility, and parental leave

• Transparent company culture and proactive communication via Weekly All Hands, Lunch & Learns, and monthly Founder AMAs

• Senior team of experienced professionals highly motivated to solve tough problems and ship remarkable products

Join our growing team as we build out the next generation of lending infrastructure for small businesses.

Join our growing team as we build out the next generation of lending infrastructure for small businesses.